Today, after-sales service is one of the most important issues on the basis of which customers evaluate the organization and companies or sales agents, so if this service is done properly and systematically, while gaining satisfaction and confidence. The customer will guarantee the survival and continuity of sales of products in ngi company.
After-sales service unit of ngi company with trained and experienced technical experts along with mechanized infrastructure such as customer relationship management system (CRM), ready to respond, provide the necessary instructions and resolve any ambiguities or possible problems related to All services and products provided by ngi company to esteemed customers and employers.
The scope of after-sales service of ngi company includes:
Consulting and engineering services
HSE training services and national and international certification
Services Design, purchase and installation of equipment
Manpower supply and management services include the
how to use, operation, installation, repair and maintenance of products
Informing customers about the time of replacement or replacement of items and products and repair and maintenance times
Informing customers about updating services and products, training and introducing services and products, new training for customers and employers
Pursue the issuance or presentation of the necessary documents related to the services, products and trainings provided
Addressing and following up on customers’ problems and eliminating root causes to obtain the satisfaction of customers and employers
Welcoming and following the opinions and suggestions of customers and employers systematically as the most important guide of ngi company in relation to services and products and how to provide them Analyze and evaluate customer and employer satisfaction in order to continuously improve services and products